Cancellation Policy

Cancelling or moving an appointment

• Please give us at least 24 hours notice if you need to cancel or reschedule.
• There is no fee when you cancel or change with 24 hours notice or more.
• Inside 24 hours, a charge of 50% of the treatment cost may apply. If the session was prepaid, one session may be forfeited.

Missed appointments

• If you miss an appointment without letting us know, you may be charged the full treatment cost.

Prepaid programs and deposits

• Prepaid programs are not refundable, whether you paid in full or in instalments. A missed session may be forfeited under this policy.
• A prepaid program of 6 treatments expires one year after purchase.
• A prepaid program of 10 or more treatments expires two years after purchase.
• Deposits are not refundable, for any treatment.

Gift vouchers

• A gift voucher expires 12 months after the date it was issued.
• A voucher becomes void if the appointment it was booked for is missed without notice.

Treatment programs

• When you buy a prepaid treatment program, you agree that its fees are not refundable, in full or in part.
• Instalments are paid as set out in the treatment agreement you make at purchase.
• Prepaid sessions cannot be passed to another client or swapped to another treatment.

Thank you for respecting these terms. They help us look after every client fairly.